FREQUENTLY ASKED QUESTIONS

Opening an account at RocketPlay Casino is fast and easy. Just press the 'Sign Up' button in the top corner and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.

The fastest way to reset your password is to click the ‘Forgot Password?’ link. You will then receive an email with a link to create a new password. In case you are unable to do it yourself or you do not get the email, please contact our friendly support service either via Live Chat or by sending us an email to [email protected]. We will sort it out for you as soon as possible.

Fair play is as important to us as establishing a trustworthy and longstanding relationship with every client. That's why most of the games that we offer are provably fair which means all the game results are untampered with and can be verified by players on their own. Besides, we fully ensure that all the games comply with the requirements of RNG certification and our Curacao gaming license in terms of fairness.

No problem! Just contact our support, or send us email at [email protected] and we will reply you quickly. Just test it yourself!

Opening an account at RocketPlay Casino is fast and easy. Just press the 'Sign Up' button in the top corner, and fill in all the required information. After that you’ll receive an email with a confirmation link that needs to be clicked. Once your account has been confirmed, you can start playing right away.

First of all, check whether the email address you’ve entered during sign-up is correct. If it’s correct, please check your spam folder — it might have landed in there. Still no activation email found? Please contact our support team via Live chat and we’ll send the activation email right away or activate your account manually from our side.

The fastest way to reset your password is to click the ‘Forgot Password?’ link. You will then receive an email with a link to create a new password. In case you are unable to do it yourself or you do not get the email, please contact our friendly support service either via Live Chat or by sending us an email to [email protected]. We will sort it out for you as soon as possible.

Please contact our support team via Live chat, providing your account details. If they match up, we will give you your email address details. We will sort it out for you as soon as possible.

Please contact our friendly support service either via Live Chat or by sending us an email to [email protected]. We will help you to change your registered email address.

No, you can’t. You can register only one account for each household, IP address. If you open or attempt to open more than one account, we reserve the right to block or close any duplicate accounts at our discretion. To learn more about duplicate accounts, please read our Terms and Conditions.

No, only players who have reached the age of 18 can play at our casino. If we suspect that a player is under 18 years old, we will carry out age verification checks and delete the player’s account if the player turns out to be underage.

Just sign in, go into your Profile, then select the currency from the drop-down menu opposite the 'Wallet' field.

You can make both deposits and withdrawals in the following currencies: AUD, BCH, BTC, CAD, DOG, ETH, EUR, JPY, KZT, LTC, NOK, NZD, PLN, USD, and USDT. Bitcoin is another payment method we offer so that you can enjoy instant, easy, and secure transactions. You must choose one currency as the main currency of your account. Any payments received in a currency other than the primary one will be converted at the prevailing exchange rate. Please note that RocketPlay does not pay exchange fees. If you want to add another currency, you can do it in your Profile.

At RocketPlay you can deposit using Visa, Mastercard, Maestro, EcoPayz, Bitcoin(BTC).

Please, go to the Cashbox, press the Deposit button, choose a payment method you want to save or delete. In the third step, where you should enter the deposit amount, there is a button "Delete saved method" or "Save method." Please, press it to finalize the procedure.

To make a Bitcoin deposit at RocketPlay, please follow 4 steps:

Usually, deposits are credited after replenishment right away. You can start playing all our games right after depositing. This applies to all payment methods except bank cards. In that case, it depends on the bank. In exceptional circumstances, the deposit may take up to 3 business days.

It all depends on the currency and method you choose. Some of them are free, but others come with a small fee. Please visit our Payments page to get more information.

The minimum deposit amount is $20, €20, AUD 30. The minimum cashout amount is €25. Please visit our Payments page to get more information.

1. There may be a few reasons why your deposit didn't come through: You have entered the wrong card details. In this case, you need to recheck all the information:

Check whether the funds were deducted from your card/account and then contact us via Live chat or send an email to [email protected]. In most cases, we can sort this out without any proof of deposit.

To withdraw money, two criteria must be met:

All possible methods for withdrawal can be found on your account in the Cashbox tab in your Profile. You should just have to enter the sum and the details required. Please note you can withdraw only by the same method you used to deposit.

The first thing you can do is check whether your transaction was successfully completed. You can easily do it yourself by visiting BlockChain.info. Alternatively, you can contact our friendly support service either via Live Chat or by sending us an email to [email protected]. We will do our best to sort it out for you as soon as possible.

1. Your account needs to have been verified. Please read more: Documents 2. You must wager 3x on your last deposit. Simply put, this means that you need to place bets on the sum of 3x your last deposit. For example, if your deposit was 10 EUR, the 3x wager is 30 EUR. After you have placed bets of 30 EUR, you will be able to withdraw. 3. Double-check the information you provided when placing a withdrawal request. 4. The withdrawal amount meets our min/max withdrawal limits. 5. You have an active bonus that must be wagered before withdrawal. In any other case, please contact our Support Team (via the Live Chat button at the bottom right-hand corner). RocketPlay managers will be happy to solve the issue.

You need two types of approval to complete a withdrawal: 1. Approval by the RocketPlay payment Team (we check that you have done wager x3 and that all documents have been verified). 2. Approval by the payment provider. Time Limits: From our side, the process takes up to 24 hours. From the payment providers' side: E-Wallets: up to 24 hours. Bank cards and Bank Transfers: up to 3-7 business days.

Verification is a confirmation of the authenticity of the player. We need to know that on the other side of the screen, there is no cheater or intruder who has taken over our player's account. Such a check is also beneficial to the players. It is an additional protection of their funds. After all, even if an intruder has taken over the account, he will not be able to pass the check. Verification also helps to understand the seriousness of the player's intentions.

Yes, we will send you a verification request via email. Once you receive it, you will have two weeks to complete it.

You need any of these documents: passport, ID card, or driving license. Also, you need a photo of the front side of your credit card (the first 6 and the last 4 digits should be viewable, other digits can be hidden). As well as proof of your home address (for example, a bank statement/utility bill with your address mentioned).

To prove your identity, you need to upload the document for verification. It could be a passport, ID, driver's license, or other official document replacing them. Please note: • the attached document can’t be a screenshot or a scan — we accept photos of the documents only; • type of image: JPG only and no more than 10MB; • make sure your face is visible on the document with all the data is legible. If there is nothing wrong with your documents, you will see a green checkmark in the Verification Section. This usually takes from 1 to 24 hours. If the checkmark does not appear in that time, contact support.

To verify the payment method (deposit method), first select the deposit option you’re using:

To prove your address, attach a photo of one of the following documents: utility bill, phone bill, or bank statement, in which your name and address are fully indicated. Please note:

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

You can check the status of your documents on the same page where you upload them, i.e., in your Profile. Simply pass to Verification section

It usually takes us from one to 24 hours to check your documents. If document approval is taking too long, just email [email protected] or contact us via live chat

If you are using cryptocurrencies, you don’t need verification before withdrawal.

Please, note that a valid ID is a must for account verification and, therefore, withdrawals. In case you do not have a valid ID, we recommend that you contact your local authorities for the reissuing of your ID. But don’t worry. Your funds are safe in your account (in case they are unplayed) until the moment you upload the documents needed for verification.

Bonuses are extra money added to your balance. Bonus amounts depend on promotion terms and all players have to meet wagering requirements before they can cash them out.

The Welcome package is a sign-up kit consisting of a deposit bonus and free spins.

First deposit bonus terms & conditions: Make a deposit from 20 EUR and grab your bonus. This bonus offer is available to use only once and for the first deposit only. Bonus terms:

The welcome bonus is a welcome set of deposit bonuses and free spins, which is described above.
Friday reload bonus can be earned when making a deposit on Friday. Any winnings earned from Friday reload bonus to have an x40 wagering. The bonus is available for players who have already used all welcome bonuses. The bonus is valid for 1 day. The winnings from the bonus funds must be wagered within 1 day. Friday reload bonus is credited every Friday from 00:00 to 23:59 UTC time.
Sunday bonus can be earned when making a deposit on Sunday. Every bonus has a max win. If you successfully wagered the bonus but exceeded the max win amount, the surplus will not transfer to the real balance. For example, you activated a bonus with a max win of 100 EUR. As a result of the wagering bonus, you won 110 EUR. Your winnings exceed the max win by 10 EUR. It means you will get the maximum amount of 100 EUR to your real account, and 10 EUR will be deducted. The bonus is available for players who have made at least 2 deposits. The accrued deposit bonus must be recouped within 1 day. Any winnings earned from the Sunday bonus are to be wagered х40. Players will receive a 50% bonus every Sunday from 00:00 to 23:59 UTC time.
For high-rollers, who are into high stakes and bets, there's a 50% bonus available on a deposit from 200 EUR to Bonus Terms. To activate your 50% bonus, press the “I've got a bonus code” button while depositing. Then in the field that opens, enter: “highroller.” For example, you activated a bonus with a max win of 100 EUR. As a result of the wagering bonus, you won 110 EUR. Your winnings exceed the max win by 10 EUR. It means you will get the maximum amount of 100 EUR to your real account, and 10 EUR will be deducted. Any winnings earned from the High-roller bonus have an х40 wagering. The bonus is valid for 1 day.
Special bonuses for VIP levels are bonuses that are awarded for reaching certain levels in the VIP program VIP program.

Free spins in particular slots give you the opportunity to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. Any winnings from free spins have a wagering requirement of х40 (unless otherwise stated). Free spins on deposit are the same free rounds but given for replenishment.

Wagering is the total amount of bets (either winning or losing) a player needs to place before being transferred to the real balance. After the wagering player can withdraw winnings or continue playing.
Example: You have a 100 EUR bonus offer with an x30 wager. It means a 100 EUR bonus requires a total bet amount of 3 000 EUR (100x30). After wagering this amount, the funds will be transferred to the real account. Note that there are slots that are unavailable for wagering. Those that allow wagering are selected in a separate category on the website.

We have 2 types of free spins: free spins on a deposit and no-deposit free spins. Free spins in particular slots give you an opportunity to play a specified number of rounds for free but with the same chance of winning as when you play with your own money. Free spins on deposit are the same free rounds but given for replenishment. If it's free spins on deposit, it will be stated in the terms and conditions or the Gifts section. Click on the link worded as Terms and Conditions, or go to the Gifts section to read up on all rules.
The first thing to do is find out what kind of gift it is because the process of activating the gift will depend on that.

The maximum win is the maximum amount of money that a player can transfer to a real account after successfully wagering the money received from free spins.

Max bet is a limit set by an online casino that controls how much you can bet on a particular game.

Cashback is awarded weekly on Thursdays, depending on your activity for the week. Silver level players and above are eligible for cashback. You can check your cashback in Profile - My Level.

Weekly cashback is calculated based on gaming activity in slots over the past week. Only real bets are taken into account for cashback calculation. The formula for calculating cashback is your bets minus winnings * % cashback according to your level on RocketPlay. Please note that only bets made with real money without a bonus are included in the calculation.

Correct. When wagering the bonus, there are special rules regarding maximum bets and available games. During bonus wagering, bonus bets should not exceed 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 50 NOK, 25 PLN, 7.5 NZD, 625 JPY, 2,500 KZT, 0.0001 BTC, 0.01 BHC, 0.0014 ETH, 0.045 LTC, 35 DOG, and 5 USDT. Some games (including all jackpot games) are unavailable for bonus wagering. The jackpot category is closed if a player has active bonuses. But there are also slots that open to playing with bonuses but don’t provide wagering. When you open such a slot (unavailable for bonus wagering), you will see a notification “Bonus wagering is not available. Max bet with bonus is XX EUR”. Where XX — is the amount of max bet using bonuses. During the wagering, you can’t buy bonus rounds and can’t double your bets.

Sure! RocketPlay Casino offers its customers an opportunity to play in Fun mode. This feature not only allows you to play without any risk of losing real money but also gives you a chance to become a skilled and experienced player — confident enough to play with real money at stake.

In case any technical problems occur while playing, some of your game rounds may stay unfinished. Usually, the round would be played on the server and the winnings, if any, would be paid into your account. If you have any questions, please open the support chat, type your problem and we’ll sort it out. We work every day of the week 24/7.

In case any technical problems occur while playing, some of your game rounds may stay unfinished. Usually, the round would be played on the server and the winnings, if any, would be paid into your account. If you have any questions, please open the support chat, type your problem and we’ll sort it out. We work every day of the week 24/7.

You might have lost contact with the server. Log out, log back in and then try again. Restart the browser and launch the game again. Contact our support team if the problem persists.

In order to log out, please click on Log Out button in your Profile.

You must have Java and the latest version of Flash installed on your computer if you want to play at RocketPlay Casino. You can download Java here and Flash here for free.

If it still does not work, there is a chance you may have lost Internet connection. In such cases, we recommend clearing cache/cookies, restarting your browser and/or PC and trying again. If you are still having the same problem after the steps above, please contact our support service.

A screenshot is a snapshot of whatever is being displayed on your computer screen at the moment. It is saved as a file and can be easily uploaded or attached to emails. In order to make a screenshot in Windows, just follow a few simple steps:
1) Click the window you want to capture. Holding down the Alt key, press the Print Screen key. The Print Screen key is in the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may slightly vary.)
2) Click 'Start', click 'Accessories' and then click 'Paint'.
3) In the 'Paint' window, click 'Edit' and then click 'Paste'.
4) When the image appears in the 'Paint' window, click 'File' and then click 'Save As'. 5) In the 'Save As' dialog box, in the 'File name' box, type a name for the screenshot and then click 'Save'.
6) Send the file by attaching it to the email addressed to [email protected], including all the additional information about the error.
Alternatively, you can send a link to the uploaded image while chatting with a support agent via Live Chat:
1) Open your browser and and type in http://postimage.org
2) Go to http://postimage.org
3) Choose option - 'Select files to upload'.
4) Find the saved file and upload it.
5) Please make sure you choose a size between 1200-1600 pixels.
6) Copy the first link on the list and send it to us.
We appreciate your cooperation, as it helps us resolve all your issues quickly and more efficiently.

You can easily do this by unchecking the corresponding checkboxes in your Profile.

All players' information (payment card numbers, name, date of birth, etc.) — are protected by 128-bit SSL encryption. This means that it would take years to break into such a system.

Yes, you will be required to verify your account upon request. Once you received a request, you will have two weeks to complete the verification.

To verify your account you need to upload the required documents:

Please, upload all the necessary documents right into your personal profile. Once you have signed in, go to the Documents page to upload. Keep in mind that the maximum file size is 2MB. The accepted file formats are bmp, jpeg, jpg, png. Before uploading, make sure that your browser is allowed to access the folder with photos or documents. If you are having difficulties when uploading documents to your Profile, you can send them in the live chat or to our email - [email protected]

Yes. In case your documents do not comply with the law of Curacao, we will have to request to upload alternative documents or copies.

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the Documents tab to see it.

Yes, you can. We provide you with the possibility to reopen your account after a certain time period. Go to Profile , and press the Limits tab. There you can set a cooling-off limit for a certain period of time.

Yes, you can close your account for good. Please note that you will be unable to reopen it or create a new account at RocketPlay Casino. To have your account permanently closed, please, contact our friendly support service either via Live Chat or by sending us an email to [email protected]. We will sort it out for you as soon as possible.

Suppose you do not confirm your email address at Rocketplay casino. In that case, you will not be able to access many features, including making financial transactions such as withdrawals, as well as receiving bonuses and other benefits for registered users.

To confirm your email address on RocketPlay, please follow the steps below:
• After registering, you will automatically receive an email to the email address you provided when you registered.
• Go to your mailbox and look for the e-mail from RocketPlay with the subject line "Confirm your account".
• Open the email and click the yellow button "Confirm now.
• You will be automatically redirected to the website, and you will see a confirmation message that your email address has been confirmed.

f you haven't received your email address confirmation email, check your spam or promotions folder in your inbox. Also, if you don't have a confirmed email, you can go to your personal account, then to the "Personal" section, and find a special box to confirm your mail. Press the yellow "Send email" button, and an email will automatically be sent to you.

Next:
• Go to your email and find the email from RocketPlay with the subject line "Confirm your account".
• Open the email and click on the yellow button "Confirm Now".
• You will be automatically redirected to the website and will see a confirmation message that your email address has been confirmed.
• If the emails don't reach you, contact customer service for additional assistance via [email protected].

In that case, you need to contact support to correct the error.

The verification process for an email address usually takes a few minutes.

If you want to change your email address after verifying it, you must contact our support. After the validation of your request and the verification procedure, you will be allowed to change your email address.

• Login to your personal account.
• Go to "Personal" and find the "Settings" section.
• In Settings, find the option “Send promos by email” and “Send promos by SMS”.
• Enable this option to agree to receive promos.

Signing up for promotional offers may be useful for players looking for additional opportunities to receive bonuses, free spins, and other benefits. Newsletters contain information about new games, promotions, and offers that may only be available to subscribers. As well as they always contain up-to-date mirrors, so RocketPlay will always be handy.