RESPONSIBLE GAMING
GENERAL
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion and seeking help and support from trusted independent bodies.
PERSONAL LIMITS
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game or on your account activity on the whole. This functionality can be accessed within your account in the 'Personal Limits' section.
Limits can be amended any time. A decrease in the limit will take effect immediately. However, an increase may only occur after an email confirmation and only after the previous limit of the same type expires — in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]
Deposit Limit: A limit on your deposits for a day, week, or month.
Loss Limit: A limit on your losses in the casino for a day, week or month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit 50 EUR, put a Loss Limit of 10 EUR and then go on to win 1 000 EUR, you can still lose more than 10 EUR of the 1 000 EUR balance as it is based on the initial deposit instead of the winnings.
Wager Limit: A limit on the wagered amount for a day, week, or month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active, you cannot deposit to the Casino and you will be excluded from all promotional offers; but you may withdraw the remaining funds during this period. The Cooling-Off period is applied to your account immediately. Once it has expiried, your account will automatically be re-activated.
Self-Exclusion Limit.
You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite (3, 6, 9, or 12 months) or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials. Please note that if you are self excluded from the casino for an indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires.
EXTERNAL HELP
You may contact any of the following organisations for consultation and support:
PROTECTION OF MINORS
The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
However, we realise that due to the wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. Therefore, we strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter.
Please visit the following websites for more information:
We are open to cooperation!
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